This communication (and any information or material transmitted with this communication) is confidential, may be privileged and is intended only for the use of the intended recipient. If you are not the intended recipient, any review, retransmission, conversion to hard copy, copying, circulation, publication, dissemination, distribution, reproduction or other use of this communication, information or material is strictly prohibited and may warrant a serious legal thrashing. If you received this communication in error, please notify us immediately by telephone or by return email, and delete this communication, information and material from any computer, disk drive, diskette or other storage device or media.

Avid Restoration (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and share your personal information when you visit our website, request our services, or communicate with us, including via SMS.

1. Information We Collect
We may collect the following personal information when you interact with our website or services:

Contact Information: Name, email address, phone number, physical address

Service Information: Details related to property damage, service requests, insurance claims, etc.

Device & Usage Information: IP address, browser type, pages visited, time spent on site

Communication Data: Messages or inquiries you send to us, including SMS and phone communications

2. How We Use Your Information
The personal information we collect is used for:

Providing and managing restoration services

Communicating with you about your service request, appointment, or project status

Sending service updates, estimates, invoices, and follow-ups

Improving our website functionality and customer experience

Responding to inquiries or customer support requests

Complying with legal and insurance documentation requirements

3. Sharing of Personal Information
We do not sell your personal information to third parties. We may share your information only with:

Service Providers: Contractors or vendors working on your restoration project

Insurance Partners: When required for claims or verification purposes

Legal Authorities: If required by law or to protect our business from fraud or misuse

Note: Your SMS consent is not shared with third parties for marketing purposes. You will only receive service-related SMS messages from us.**

4. SMS Communications & Consent
By submitting your phone number on our website or other mediums, you agree to receive service-related SMS messages from Avid Restoration. These messages may include appointment confirmations, project updates, post-visit instructions, lab notifications, and billing notifications.

Message frequency varies.

Message and data rates may apply.

To opt out at any time, reply STOP to any message.

For help, reply HELP.

You can review our privacy policy at https://avidrestoration.com/contact-us/.

5. Your Privacy Choices You can:

Opt out of marketing emails by clicking “unsubscribe” at the bottom of any message

Request access, correction, or deletion of your personal information

Opt out of SMS at any time by replying STOP to a message.

To request changes or for any privacy concerns, contact us at:

office@avidrestoration.com
4028512843